Terms & Conditions

Welcome to Midrise Shop. We provide grocery sourcing and delivery services, helping customers conveniently order household essentials while we purchase items from trusted local retailers and deliver them to their preferred locations.

By using our website and placing an order, you agree to these Terms & Conditions.

• Customers place orders through our online store by selecting their required items.

• Midrise Shop will source the requested products from available local suppliers or retailers.

• Orders are only processed after confirmation of the order details and payment arrangements.

• Product availability may vary, and we may contact customers regarding unavailable items or suitable replacements.

Since Midrise Shop does not hold its own inventory, product availability is subject to suppliers and retailers.

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If an item is unavailable, we may:

• Recommend a similar alternative product.

• Remove the item from the order upon customer approval.

• Refund the amount paid for the unavailable item where applicable.

• Product prices are based on current supplier or retailer prices at the time of purchase.

• Prices may change due to market fluctuations or supplier adjustments.

• Delivery fees, where applicable, will be communicated before order completion.

• Customers are responsible for providing accurate payment information.

• Midrise Shop currently provides delivery services within Mpongwe, Zambia.

• Delivery times may vary depending on order size, product availability, and customer location.

• Customers must provide accurate delivery details, including location and contact information.

• Delays caused by factors beyond our control may occur, and customers will be notified where possible.

Customers are responsible for:

• Providing accurate order and delivery information.

• Being available to receive their order at the agreed delivery time.

• Checking delivered items upon receipt.

Due to the nature of grocery products, returns are only accepted for:

• Incorrect items delivered.

• Damaged or spoiled products reported immediately after delivery.

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Customers should contact Midrise Shop as soon as possible with any concerns regarding their order.

Customer information collected during ordering will only be used for processing orders, communication, and improving our services. We do not share customer information with unauthorized third parties.

Midrise Shop reserves the right to modify, suspend, or discontinue any part of our service when necessary.

For questions, support, or assistance with your order, please contact Midrise Shop through our available customer support channels.